Our Customer Service team will be enjoying a festive break but will be available to respond to queries.
Due to the volume of queries that occur during this busy period, we will be responding to queries in the order they are received, if you send a message, sending further messages will move the original query down the list. So please try to avoid sending multiple messages so you can get the quickest response.
Offices are closed from the 24th, 25th and 26th of December 2023.
We are closed again on the 31st-1st of January 2024.
We resume normal opening times on the 2nd of January 2024.
Due to the time of year, the couriers will be experiencing a higher freight load, which can result in some deliveries not arriving in time. However if this is to happen, the delivery will follow on for the next available working day, you should be able to view courier delivery times on their tracking website. Alternatively, we can cancel the order if preferred.
We strongly advise checking the goods as soon as they arrive, to ensure there are no issues with the order. If you do encounter any problems, please email our firstname.lastname@example.org with all the relevant information on the email, eg. pictures of any damage or wrong items, parts numbers needed and quantity, this is to save back and forth correspondence, the sooner we are notified the sooner we can resolve this for you. If we can not get the replacements to you in time for Christmas, we will ensure this arrives at the earliest availability.
If the order is placed after the cut off delivery date, we would not be able to guarantee delivery would arrive in time for Christmas.
All orders placed will receive an email with their invoice attached, this will not be inside the parcel.