We do update this Policy from time to time so please do review this Policy regularly.
Information We Collect
If you have shopped with us we will hold your name, billing address, delivery address, telephone number, email address, order ID & purchase history as well as a log of all correspondence on email, chat and telephone conversations. We do not hold card details; these are processed through encrypted methods.
- Nöa & Nani website has a 256-bit SSL Certificate and is Level 1 PCI Compliant to ensure the security of customers’ personal information.
- This information can be accessed by Nöa & Nani Employees and Customer Agents at our Contact Centre. For purposes of quality control and training, calls and emails may be monitored. We will pause call recording when taking payment details.
- If you have requested a catalogue or submitted feedback, we hold your name, address, telephone number, email address.
- We will hold your data indefinitely unless you contact us specifically and request your account is deleted. For further details please see our Customer Deletion Policy at the bottom of this page.
- We never hold data that has been purchased from a third party.
Name, Billing Address, Shipping Address, Phone Number, Email & Purchase History
All of the above is used to validate your purchase guarantee and handle customer enquiries effectively. This includes email correspondence, live chat & calls. ? All of the above is used to assist the fulfilment of your order and shared with third parties for fraud detection, fraud prevention and processing your payment, and suppliers such as our warehouse & distribution partners. This data will be held securely for a reasonable period after sale in order to fulfil our legal obligations such as issuing a refund or honouring a purchase guarantee. If you wish to have this data deleted you can find out how in our Customer Deletion Policy.
In order to provide our customers with the best possible service, we use this data to tailor our promotions, products & services. Understanding our customer’s behaviours and purchase history is part of our legitimate interest in order to provide exceptional customer service. We, therefore, share this information with our analytics & CRM providers who process data securely and store it for reporting purposes.
We share name & address only with our third party mailing partners who assist us with printing & mailing direct mail. You can unsubscribe from catalogue mailings at any time by signing into your Nöa & Nani account and clicking on the Subscription options link on your account summary. Alternatively, you can email privacy@Noaandnani.co.uk with “Removal from mailings” in the subject line, please give us your name and address and ask to be removed from our mailing list.
Our communications are designed to tell you about the benefits we can offer so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. Please note that your data could also be sent outside the EEA (e.g. to the USA) for marketing and customer profiling purposes. If any data is transferred outside of the EEA, the relevant companies have provided assurances of appropriate safeguards being in place for the transfer (e.g. relevant companies in the USA are signed up to the Privacy Shield). If you do not want us to share your details with third parties for marketing purposes, you can opt-out at any time by emailing firstname.lastname@example.org and request to be removed with ‘removal from third party’ in the subject line.
- Participation in the referral programme requires this data to be shared with & processed by our referral partner Mention-Me. This processing is a basis for a legitimate interest in order to enrol and validate our customers into the referral programme, reward customers for referrals and offer our ‘share-by-name’ service. For specific terms in relation to Mention Me please see full terms of conditions of the referral programme.
Will be shared with our fraud detection partners and payment gateway to process your payment. Data will be encrypted and shared using the latest secure server technology to ensure this information is protected to the highest standard of PCI DSS compliance.
Information We Collect About You
With regard to each of your visits to our site we may collect the following information:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
IP Address, Browser & Device Information
We collect this data to protect our business and your customer account against illegal activities and share it with our fraud prevention provider who will also monitor your browsing activity and match this against their database to safeguard your account.
Google Analytics tracks visitors & transactions on our website. We do not collect any personally identifiable information and all data is anonymised. We identify IP address, browser, device, page URL & Geo-location to improve our web performance and identify bugs.
Systems to collect IP address, user agent, browser encoding, and browser language allow us to identify non-human traffic from your onsite search and provide you with the most relevant search results. IP address is also used to separate customer searches from Nöa & Nani employees.
We share your browsing behaviour, including items searched for and clicked on with our onsite search partner SLI Systems to provide you with the most relevant product recommendations. We also track session identifiers to help us with analytics to evaluate multiple requests by a unique visitor.
Dotdigital – We will occasionally email you when you have left something behind in your basket. Your basket activity is therefore tracked so we can provide you with the best recommendations and re-create your basket to save you time. You can change your consent preferences at any time by clicking the ‘Unsubscribe’ link at the bottom of the email, alternatively, you can email email@example.com to request to be removed from email newsletters with “Removal from marketing” in the subject line.
In some instances our third party suppliers, for example, our payment gateway, may transfer your personal data to a third party. This will only happen in the instance that it is necessary to fulfil the service or to comply with laws. In such an instance our third party suppliers will take appropriate safeguards to protect your data to European Data Protection Law.
IP Address, Browser & Device Information
This non personally identifiable information is used to help us track orders and make decisions with our marketing partners to improve our offering:
Google Adwords – the Google Adwords tool uses your IP Address to tie it back to your transaction so we can accurately report sales through Google. This data shared with Google is aggregated and anonymised by Google.
Facebook Shop integration – Facebook has access to customer geolocations, IP addresses, and browser user agents to enable the Facebook Shop functionality.
Browsing behaviour does not track any personally identifiable information but covers how you browse and shop our website including what products our customers are interested in, pages viewed, cart updates, product views and searches. We share this data with selected third parties:
Facebook – We engage in online behavioural advertising to enhance your experience and show you products that might interest you using the information you make available to us when you interact with our site. Interest-based ads, are displayed to you based on information from activities such as searching or purchasing on our site. We use the Facebook remarketing pixel and Facebook’s Custom Audience tool to carry this out.
To protect your data and keep it safe we ensure that we only provide information to our third parties that are required to perform their specific services. They will only use your data for the exact purposes we specify in our contract with them, and both Nöa & Nani and third parties will never sell your data. We work closely with our partner to ensure your privacy is protected and respected.
In order to be able to offer you Klarna's payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
Right to Object
In certain circumstances (including where we use legitimate interests as set out above) you can ask us to stop processing your information or ask for us to limit the ways in which we process this information. However we can refuse a request in some cases - we will provide you with information explaining why we have refused your request if we do this.
If you believe the information we hold on you to be incorrect you have the right to notify to request us to update our information.
If you wish to object or correct the information we process please email firstname.lastname@example.org to notify us with “Removal from marketing” in the subject line.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
i. To provide information to you that you request from us relating to our products or services.
ii. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
iii. To inform you of any changes to our website, services or goods and products.
If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.