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Return Information

We have the utmost confidence in our products and are proud of our happy, loyal customer base. However, we understand that sometimes buying on the internet is tricky. If you’re not satisfied with your purchase for any reason, please follow our simple, three-step return guide:  

1: Check for any signs of damage before you accept and sign for the delivery.

2: Make sure you definitely want the item(s) before you assemble! Please also keep the original packaging in case you decide to return your purchase.  

3: Complete our returns form below to let us know you’d like to return your item(s) and we can take it from there. 

 

Please note if the return is due to a change of mind or an incorrect item purchased, customers, are liable for the return cost. All items come flat packed and required home assembly, retain all packaging until goods have been assembled in case of need to return. If goods need to be returned they will need to be disassembled and packaged in the original packaging. If the original packaging is not available, then other suitable packaging must be used to ensure the goods are able to be collected.

Please note goods not received need to be highlighted to us within 120 days. We are unable to investigate goods not received outside of the 120 day period.

 

We have great confidence in our products and have many happy buyers but we understand that sometimes buying on the internet is tricky and you may change your mind after purchasing the goods this is never a problem at Noa and Nani. Just email us at support@noaandnani.co.uk with a cancellation request and we will cancel the order and the delivery.

Can I cancel my order?

Yes, as long as the item's not been dispatched.

If the item has been dispatched, we will request a stop and return with the couriers. We do rely on third party couriers, therefore if delivery is attempted, please refuse the delivery and this will be automatically returned back to us. Once the goods have been received at our warehouse a full refund will be issued. 
 

I have received damage/wrong item?

It's important to us you inspect the full order before assembling. If there is any damage/missing parts, please send us a photo along with the part number(s) required and we can issue replacement parts. If you are not planning on opening the order due to other circumstances, we strongly advise checking the goods as soon as possible as we can not guarantee any replacements required will be available at that time. 

If you do not wish to receive replacements, the item will need to package up securely in the original packaging and complete the return form below and we can start the return process for you. 

If you have received the wrong item, please send a photo of the description along the side of the box and complete the form below and we can swap the order.

Is there a charge for return?

If you wish to return the order due to change of mind, you will be liable for the return. You can either arrange your own return, we recommend comparison sites such as Parcel2go and Parcel Monkey. Alternatively, if you would like us to arrange collection, drop us an email and we advise the return cost for that order. The order will need to be packaged in the original packaging.

The order will need to be returned within 30 days of purchase.


When will I receive my refund?

Once the item has been received at our warehouse, a refund will be issued. Once processed, the refund can take around 5 working days to show into account. 

What if I have already disposed of the packaging?

If you no longer have the original packaging, the item can be returned in another suitable packaging. Once ready, send us a photo and we can confirm this is suitable, and book the collection. This is to avoid wasting your time as the couriers will refuse to collect if not deemed acceptable. 

Return Address

Unit 16

Mountfield Road 

New Romney 

Kent 

TN28 8LH

Any other questions? Please email us at support@noaandnani.co.uk. Alternatively, our live chat support is instant and available Mon to Fri, 9am-4pm (UK time).


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