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Ordering & Payment

How do I use my promo code?

Enter your code at the checkout exactly as it appears, some codes may have a minimum spend or only work with applicable items.

 

What Payment methods do we accept?

We accept Visa Credit, Visa Debit and MasterCard. Make sure your card details are correct and your billing address is correct. If it still isn’t working, please contact your bank

How do I use a gift card or voucher?

Simply log on to your account, redeem your gift card and this will convert your money into e-wallet funds. When you place an order, you will be given an option to use e-wallet funds at the checkout. 

 

I haven’t received confirmation of my order?

 

We advise to check your junk/spam folder if you have not received an email for your order. If you still can not locate the number, drops us a message and we can advise further.

Can I change my order once it has been placed?

Unfortunately, once the order has been placed we are unable to amend any details to your order.

THE ITEM I WANT IS OUT OF STOCK, HOW WILL I KNOW WHEN YOU RECEIVE MORE STOCK?

No need to worry! When an item is out of stock we allow customers to sign up on the product page to be notified when it returns into stock

 

Do you price match?

No unfortunately we do not price match

 

Delivery

WHERE DO YOU DELIVER TO?

We deliver to all UK mainland. For European deliveries please input your details and you will be provided with a quote on the delivery page.

 

Do you offer next day delivery?

Yes, of course! there is an option for next day delivery at the checkout, but our cut off time is 9am. 

 

Can I change my delivery address once the order has been placed?

Unfortunately once the order has been placed, we are unable to change the delivery address on your order. 

How long is delivery?

Our standard delivery for most items is 2 to 10 days. We do offer next day delivery for an extra charge if purchased before 9am.

 

MY ORDER IS LATER THAN EXPECTED?

We're sorry. We work hard with our couriers to reduce delivery times and avoid delays, which we let you know about as soon as we know ourselves. If you've been waiting longer than you should have, and you haven't heard from us please email us support@noaandnani.co.uk or speak with us through our live chat!

 

What happens if I miss delivery?

Our courier company will leave a calling card and will most likely attempt the next working day. But we strongly recommend (to avoid disappointment) that you use an address where there will be someone to receive and sign for the delivery – like a work address.

 

Can we collect from the warehouse?

Unfortunately, at this time we do not offer this - but delivery to any UK mainland address is available.

 

I need to change my delivery day/time?

 

If you are not going to be available at the time provided, no problem you can use your tracking number to contact the courier to amend this or if you drop us an email we can advise further for you.

Returns

Is there a charge for return?

Any item that arrives with damage or is the incorrect item can of course be returned for free.

If you simply do not like the item when it arrives, or is no longer required, as per Distance Selling Regulations, you do have the right to cancel the purchase within 14 days of receiving the item (the item must be returned in an unused state) and will incur a charge. You are also welcome to book your own return, we recommend sites such as Parcel Monkey or Parcel2go. Once booked if you can let us know the tracking details, this will be much easier to locate once returned for a refund.

Our returns address is:

16 Mountfield Road

New Romney

Kent

TN28 8LH


When will I receive my refund?

Your refund should appear within 3 working days from the date it is processed, but it can vary depending on your bank and the type of card you used.

 

Do you offer exchanges for the wrong product?

Unfortunately, we do not offer an exchange, if you have ordered the wrong item, the order would need to be returned back to us and a new order placed on the website.

Can I cancel an order on finance?

You can - your standard rights regarding cancellations and returns are unaffected by your payment method.

 

PRODUCTS & ASSEMBLY

WILL THE ITEM BE DELIVERED READY BUILT?

All our items come supplied flat pack and require home assembly, they come with instructions on how to do this.

 

Do you offer assembly?

Unfortunately, we do not offer an assembly service. 

 

Can I use power tools to assemble my item?

No! Please follow the instructions carefully and use the recommended tools, using power drills can cause the wood to split.

 

MY METAL TOWER FRAME DOES NOT ALIGN TO THE BED?

There are no pre-drilled holes on the bed frame as the tower is universal and can be assembled anywhere. It will require force when assembling onto the frame.

 

What is the age range for the cabin beds?

Our cabin beds are suitable for ages 3-10 years!

 

Is the product in stock?

We try to hold everything in stock but if it’s not immediately available, you will see that the item says pre-order and there will be a lead time beneath the product if this is not available there will be an option to sign up for a stock notification on the product, to update you once available.

The item I want has not come back into stock yet?

We may decide to change or discontinue products at any time and at our sole discretion and due to these facts, we cannot guarantee that every product will always be available. If the product you have ordered cannot be supplied to you, you will be notified and we will process a refund for you. 

ARE YOUR CHILDREN'S BEDS SUITABLE FOR ADULTS?

The cabin beds are designed for children aged 3-10 years and our Bunk Beds/Highsleepers are designed for age 5-13 years. They are not designed for adults to sleep on them, however, we know some of you want to read your children a story in bed and this would be suitable on our cabin beds! 

 

Can I vist and view the products?

Unfortunately, we do not have a show room available.

 

Do you provide samples?

We do not provide samples, all our items are sent from our supplier secured ready to leave the warehouse.

 

Does the item come with Guarantee/warranty?

It does - our standard product warranty covers your furniture against manufacturing defects for a period of 12 months from purchase.

Do you have care guidlines?

As most of our furniture is pine we have created an article to help you care for your pine furniture! Check it out 'here'

 

Cashback

Do you offer cashback?

We do offer cashback on certain products only! To see which products are applicable go here https://www.noaandnani.co.uk/cashback-landing-page-c101 and check our list of products.

 

How do I claim cashback?

All you need to do is leave a photo review for your product and fill out the cashback form here https://www.noaandnani.co.uk/cashback-landing-page-c101

HOW DO I LEAVE A PHOTO REVIEW?

In order to leave a review for your purchase all you need to do is wait to receive our review link which is received up to 10 days from purchase. You will receive this in your email you used to purchase the item, this may end up in your junk folder. You will then be able to leave a review and a photo when you follow the link in the email. 

 

If you do not receive this or lose the email we are able to re-send this or you can search the product you purchased on the website, scroll down to our reviews on the product and there is an option to leave your own review. Please note you will be unable to leave a photo this way, however, if you email support@noaandnani.co.uk with your photo we will upload this for you.

 

 

I FOLLOWED THE INSTRUCTIONS BUT HAVE YET TO RECEIVE MY CASHBACK?

No worries! Once you have filled out the form you should receive a confirmation email within 7 working days to acknowledge we have received your details and then within 14 days you should receive an email confirming your cashback amount. If you have yet to receive this please email us at support@noaandnani.co.uk

 

MY ORDER IS PRE-ORDER, CAN I STILL CLAIM CASHBACK?

Yes, of course! As long as your item offers cashback and the Terms & Conditions are followed your cashback will be issued. Your 30 days to claim your cashback will start from the date of dispatch rather than the date of the invoice to account for the pre-order.

 

WHAT TERMS & CONDITIONS DO I NEED TO MEET TO RECEIVE CASHBACK?

Subject to the following Terms and Conditions, you will be eligible to receive a cashback reward (Reward) when you purchase Qualifying Products.

 

1. The Promotion is open to customers located in either the United Kingdom or Republic of Ireland aged 18+ only.

 

2. In order to participate in this Promotion, participants must purchase an eligible product.

 

3. “Qualifying purchase excludes any item on sale”

 

4. Must not be used in conjunction with any other offer or discount, including that of welcome discounts, seasonal sales and free gifts.

 

5. Participants must submit a product review of the purchased item to claim cashback and only submit the claim once they have completed the conditions.

 

6. Participants must submit their Claim within 30 days of purchase. The date of the relevant invoice shall be considered as day one. Claims received outside of the Claim Window shall be considered invalid.

 

7. Following the Participant making a Qualifying Purchase presuming full compliance with these Promotion Terms, the Participant shall be eligible to claim a cashback of up to £100.

 

8. After making a Qualifying Purchase, Participants must register their Qualifying Purchase at https://www.noaandnani.co.uk/cashback-landing-page-c101

 

9. Participants must provide the requested information.

 

10. Once the Claim has been received, the Participant will receive confirmation of receipt within 7 working days via email and a second email within 15 working days stating whether or not the Claim has been successful. It is the Participant's responsibility to contact Noa & Nani within 7 days of their Claim being submitted if email confirmation has not been received.

 

11. Participants are permitted to make one claim per order.

 

12. Participants are unable to claim for more than one item per order.

 

13. Noa & Nani reserves the right to audit and subsequently disqualify any Claim that it considers not to be in compliance with these Promotion Terms. In order to support this audit, Noa & Nani reserves the right to request any relevant information (without limitation) related to a Participant’s Claim(s).

 

14. Providing that the Participant has complied with these Terms and Conditions fully, they shall receive a Reward via bank transfer to their nominated bank account within 30 days of Claim approval.

 

15. Where a Participant returns one or more Qualifying Products, any Claims made in relation to that Qualifying Product and the related Qualifying Purchase shall be deemed invalid and subsequently cancelled.

 

16. All liability for tax in relation to the Reward is the sole responsibility of the Participant.

 

17. Noa & Nani reserves the right to amend or cancel the terms of this Promotion at any time without notice.

 

18. This Promotion shall be governed by the law of England and Wales.

 

Participation in the Cashback Service 4.1 You agree that you will not:

 

a. act in any way that may harm or impair the Site, Other Channels or Noa & Nani’s operation of the Cashback Service; b. use the Site, Other Channels, or participate in the Cashback Service in an unlawful or fraudulent manner, or in a way that could encourage others to act unlawfully or fraudulently; c. access or attempt to access the Cashback Accounts of other Participants or to penetrate or attempt to penetrate any of the security measures in place; or; d. seek to take advantage of any mistakes, flaws or loopholes (as viewed by a reasonable person) in the Offers or in the Cashback Service to gain a financial advantage.

 

4.2 In the event that Noa & Nani reasonably suspects any of the provisions in clause 4.1 have been breached by a Participant, Noa & Nani reserves the right to:

 

a. investigate the payment of the Cashback to that Participant and delay that Cashback payment during such investigation; b. reverse any Cashback that has been paid to a Participant for a Qualifying Purchase; c. remove the Participant from the participating in the Cashback Service. d. Either fully or partially suspend the service to that Participant.

 

4.3 For the avoidance of doubt, where Noa & Nani seeks to exercise the rights set out in clause 4.2, where a Participant returns a Qualifying Purchase to a Participating Merchant the return may be either a partial or full return of the Qualifying Purchase.

Newsletter

HOW DO I OPT-OUT OF EMAIL SUBSCRIPTIONS?

Where you have given us your consent or if you have previously purchased product/s from us, we may use your information to contact you about the products that you have purchased - to tell you about goods and services which (we think) may interest you, our promotions and special offers that are available from time to time, or to send you a copy of our catalogue. Our marketing communications may be sent to you via email, SMS, post or such other means as we choose.

 

If you wish to unsubscribe from our newsletter contact list, you should either:

 

1. Click on "unsubscribe" at the bottom of the email

 

2. Sign into "My Account" on the website and edit your account details

 

3. Email support@noaandnani.co.uk and request to be removed. 

 

Please allow up to 5 days for unsubscribe requests to be processed

Covid-19

WILL MY ORDER BE DELAYED DUE TO COVID-19?

  • Delivery and Distribution
  • Based on current government guidelines our warehouse staff are working within a safe distance from one another where possible, they have been provided masks and gloves and are required to stay hygienic through the day. 
  • Our current distribution centre is following these guidelines and we continue to dispatch items as quickly as possible. 
  • Our couriers are experiencing some delays and we appreciate your patience and understanding while we try to get your order delivered as quickly as possible
  • We are working closely with our couriers to ensure we are able to deliver your goods safely. With immediate effect, we will no longer ask customers to sign our handheld units and instead our drivers will sign it on their behalf. This now forms our proof of delivery process for all deliveries until further notice.
  • Your order may arrive in more than one delivery. 

CAN I STILL CONTACT YOU?

  • Rest assured, our team of dedicated home workers are looking into all enquiries, you can either email us at support@noaanadnani.co.uk or speak to us on our live chat. Please bear with us and we will get back to you as soon as possible. Please note we have currently suspended telephone helplines in order to speed up our responses.
  • Our social media accounts are no longer accepting queries or messages while we use our workforce to focus on our emails and live chats.
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