We dispatch all items the same day as the order is received. If you need the item urgently just opt for a faster delivery service as we offer a next day express option. Our delivery timetable is based on working days (Monday to Friday) . Order before 12pm for our next day delivery service. If the item is not delivered next day we will refund the fee. Please be aware that Next Day Service is available for England postcodes only at this time. We currently are unable to offer next day to Scotland, Scottish Islands, Channel Islands N.Ireland and Ireland.
We Offer Free Delivery to all the UK . For deliveries to the Highlands, Scottish Islands, N.Ireland and Channel Islands we do offer a free service, please be aware this is a longer timescale than standard delivery . Delivery can be up to 6 weeks. We do offer a faster delivery option this is a premium service and can be added to the basket upon checkout. The faster option takes approx 3-5 days.
We have great confidence in our products and have many happy buyers but we understand that sometimes buying on the internet is tricky and you may change your mind after purchasing the goods this is never a problem at Noa and Nani. Just email us at email@example.com with a cancellation request and we will cancel the order and the delivery.
If you receive the item and need to return it just email us and we can arrange for you . If the item has been damaged in transit or has any missing parts we can either replace specific parts or replace the whole item or the item can be returned for a full refund. If the items are returned for a refund, we will initiate a collection of the item and as soon as we receive the item(s) back to our warehouse, we’ll start the refund but it may take 5 -7 days for the money to show back in your account (it all depends on your bank).
In instances where there is change of mind the item can be sent back to us for a refund, in these cases the return cost is paid for by the customer, we can also arrange collection of the goods ( there is a charge for this service).