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DELIVERY AND RETURNS

Delivery

When will my order be shipped?

All orders are processed on the same day as the order is received. Delivery will vary depending on the item selected and the delivery postcode. In most cases the items will be sent out on a national courier service, we will send out the tracking information, so it is important you include an up to date phone number and email address.

When will my order be delivered?

Our standard delivery for most items is 1 to 5 days. On larger items and certain delivery locations we will send out on our own delivery service, this is so we are able to handle the items and provide a more comprehensive service. In these cases, we would contact you via phone to arrange the estimated delivery date. 

Is delivery free?

We Offer Free Delivery to all Mainland UK, please bear in mind that deliveries to the Scottish Highlands will take a little longer than normal deliveries. For deliveries to the Scottish Islands, N.Ireland and the Channel Islands just select non-mainland from the drop-down menu, there is a delivery fee typically for these services.

Can I select the delivery day?

Unfortunately, we are unable to offer next day delivery however, we do offer free delivery on every single item for addresses based in Mainland UK.

Returns

What is your three step guide when receiving the item?

I know it’s exciting when a delivery arrives but just in case there are any issues.

 

1. Check for any signs of damage before you accept and sign for the delivery

2. Keep original packaging in case you need to return the item

3. Make sure you want it before you assemble it

I want to return my order - How do I do this?

We are here to help. If you experience any problems with your delivery or your return please email us at support@noaandnani.co.uk or use our live chat support open from Mon-Fri 9-4 pm (UK time) and tell us what’s up. We can then help arrange the return.

I know longer want my order - what shall I do?

The simple answer is, providing the goods have not been shipped; yes, you can cancel your order and receive a full refund. If the goods have already been shipped, you can reject delivery of your order; any refunds (if due) will be made once the goods have been received back into our warehouse (less the delivery charge). If you have received the goods and then changed your mind, you have 14 days in which to notify us.

I have hired someone to assemble my item and it hasn't arrived!

If you intend to use the services of an independent installer to assemble your furniture, we strongly recommend that you do not book their services until your order has arrived in full and only after you have checked the condition of the furniture and you are happy that you have everything you need. Noa and Nani will not reimburse any installation fees or any other third party service arranged by the customer.

 

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