Great news, delivery to mainland UK is FREE. We endeavour to process your order super-fast and aim to dispatch your order the same day. Our delivery timetable is based on working days (Monday to Friday). We offer Free delivery to all Mainland UK, please bear in mind that deliveries to Scottish Highlands will take a little longer than normal deliveries
Your order will be dispatched with either XDP or DPD depending on the size of your item. Economy delivery takes up to 7-14 working days to arrive and is a doorstep delivery service only.
Next Day Delivery - Small Items
Your order will be delivered the next working day if the order is completed before 9am, the item will be sent via DPD.
Next Day Delivery - Large Items
Your order will be delivered the next working day if the order is completed before 9 am, the item will be sent via Panther Logistics. Panther Logistics specialise in a 2-man service and will deliver the item.
Your order will be delivered on the selected weekend date, the item will be sent via Panther Logistics. Panther Logistics specialise in a 2-man service and will deliver the item to a room of choice.
Please Note for deliveries to the Scottish Islands, N.Ireland and Channel Islands just select non mainland from the drop-down menu at checkout, there is a delivery fee typically for these services.
We have the utmost confidence in our products and are proud of our happy, loyal customer base. However, we understand that sometimes buying on the internet is tricky. If you’re not satisfied with your purchase for any reason, please follow our simple, three-step return guide:
1: Check for any signs of damage before you accept and sign for the delivery.
2: Make sure you definitely want the item(s) before you assemble! Please also keep the original packaging in case you decide to return your purchase.
3: Drop us an email at firstname.lastname@example.org to let us know you’d like to return your item(s) and we can take it from there.
Please note if the return is due to a change of mind or an incorrect item purchased, customers, are liable for the return cost. All items come flat packed and required home assembly, retain all packaging until goods have been assembled in case of need to return. If goods need to be returned they need to be disassembled and packaged in the original packaging. If the original packaging is not available, then other suitable packaging must be used to ensure the goods are able to be collected.
We use national couriers to deliver our products, even though we trust our couriers to deliver your parcel safely sometimes mistakes do happen. If you haven't received your delivery after the delivery window, please contact email@example.com or contact our live chat and we can contact the courier for you.
If unfortunately, our couriers do lose your parcel we will ensure a replacement is sent out immediately. Very rarely a parcel may be marked as delivered and not actually arrive, if this does happen we will investigate this with the courier service and may request you sign a non-receipt form to confirm you haven't received the item.
Please note goods not received need to be highlighted to us within 120 days. We are unable to investigate goods not received outside of the 120 day period.
Changed your mind? Don’t worry! Email us at firstname.lastname@example.org with a cancellation request and we will cancel your order straight away.
Any other questions? Please email us at email@example.com. Alternatively, our live chat support is instant and available Mon to Fri, 9am-4pm (UK time).
We have great confidence in our products and have many happy buyers but we understand that sometimes buying on the internet is tricky and you may change your mind after purchasing the goods this is never a problem at Noa and Nani. Just email us at firstname.lastname@example.org with a cancellation request and we will cancel the order and the delivery.
If you receive the item and need to return it just email us and we can arrange for you. If the item has been damaged in transit or has any missing parts we can either replace specific parts or replace the whole item or the item can be returned for a full refund.
Want to pay straight away? That's great just checkout as normal!
Want to pay later? We got you, just opt for pay 30 at checkout!
Want to split the payment? Just opt for the slice it option to split the payment into 3 easy bitesize pieces, no problem!
Check out our Klarna payment page for more information here
Our Payment Service Provider is Klarna (Formerly Sofort GmbH). Sofort (also known as Pay now) is a popular service offered by Sofort GmbH which allows you to make a fast and easy payment of your online purchases using your online banking details. The online merchant immediately receives a real-time confirmation of the transfer order and can dispatch the goods promptly or allow the download.
Sofort is one of the safest payment methods on the Internet. And why is that? With Sofort you use your own secure online banking account.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
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