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FREE MAINLAND UK DELIVERY
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FAQ

Delivery

Where do you deliver to?

We deliver worldwide. For European deliveries please input your details and you will be provided with a quote on the delivery page.

Can I send an order to a different delivery address from my billing address?

Absolutely. If you would like to send an order (like a Gift) to a different delivery address you may do this. The delivery address does not have to be the same as the billing address.

I want next day delivery - Why do you not use this service?

Unfortunately, we are unable to offer next day delivery however, we do offer free delivery on every single item for addresses based in Mainland UK.

How long will my delivery take?

Our standard delivery for most items is 1 to 5 days. On larger items and certain delivery locations we will send out on our own delivery service, this is so we are able to handle the items and provide a more comprehensive service. In these cases, we would contact you via phone to arrange the estimated delivery date.

I used the wrong delivery address on my order - Can I change this?

Unfortunately not! We will need to cancel the order and you can then re-do the order with the correct delivery address.

My order is later than expected- what shall I do?

We're sorry. We work hard with our couriers to reduce delivery times and avoid delays, which we let you know about as soon as we know ourselves. If you've been waiting longer than you should have, and you haven't heard from us please email us support@noaandnani.co.uk

What if I miss the delivery?

Our courier company will leave a calling card and will most likely attempt the next working day. But we strongly recommend (so as to avoid disappointment) that you use an address where there will be someone to receive and sign for the delivery – like a work address.

Ordering and Payment

How do I use my promo code?

Enter your code at the checkout exactly as it appears, some codes may have a minimum spend or only work with applicable items.

Why has my payment failed?

We accept Visa Credit, Visa Debit and MasterCard. Make sure your card details are correct and your billing address is correct. If it still isn’t working, please contact your bank

How do I use a gift card or voucher?

Simply log on to your account, redeem your gift card and this will convert your money into e-wallet funds. When you place an order, you will be given an option to use e-wallet funds at the checkout. 

The item I want is out of stock, how will I know when you receive more stock?

No need to worry! When an item is out of stock we allow customers to sign up on the product page to be notified when it returns into stock

Products and Assembly

Will the item be delivered ready built?

All our items come supplied flat pack and require home assembly, they come with instructions on how to do this.

All of your items are flat packed- Can you assemble our item too?

Unfortunately, we do not offer an assembly service. 

Can I use power tools when assembling the item?

No! Please follow the instructions carefully and use the recommended tools, using power drills can cause the wood to split.

My metal tower frame does not align to the bed?

There are no pre-drilled holes on the bed frame as the tower is universal and can be assembled anywhere. It will require force when assembling onto the frame.

What is the age limit for your cabin beds?

Our cabin beds are suitable for ages 3-10 years!

Are your children's beds suitable for adults?

The cabin beds are designed for children aged 3-10 years and our Bunk Beds/Highsleepers are designed for age 5-13 years. They are not designed for adults to sleep on them, however, we know some of you want to read your children a story in bed and this would be suitable!

Do your products require any special cleaning products?

As most of our furniture is pine we have created an article to help you care for your pine furniture! Check it out here 

Returns

What if I receive the item and there is a problem?

If you receive the product and the item is missing parts or is faulty we can replace the parts or replace the whole product or we can collect and refund. As per Distance Selling Regulations, you do have the right to cancel the purchase within 14 days of receiving the item (the item must be returned in an unused state)

 

How do I return a product?

Please email us at support@noaandnani.co.uk if you would like to return a faulty or damaged item. 

If the items are simply not what you want, the items must be returned to us in good condition and in their original packaging and be resalable for us to authorise a refund. Our return address is

16 Mountfield Road

New Romney

Kent

TN28 8LH

You can check our returns page for more information!

 

When will I see my refund in my account?

Your refund should appear within 3 working days from the date it is processed, but it can vary depending on your bank and the type of card you used.

Newsletter

How do I opt-out of email subscriptions?

Where you have given us your consent or if you have previously purchased product/s from us, we may use your information to contact you about the products that you have purchased - to tell you about goods and services which (we think) may interest you, our promotions and special offers that are available from time to time, or to send you a copy of our catalogue. Our marketing communications may be sent to you via email, SMS, post or such other means as we choose.

If you wish to unsubscribe from our newsletter contact list, you should either:

1. Click on "unsubscribe" at the bottom of the email

2. Sign into "My Account" on the website and edit your account details

3. Email support@noaandnani.co.uk and request to be removed. 

Please allow up to 5 days for unsubscribe requests to be processed

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