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DELIVERY AND RETURNS

Delivery Times

When will my order arrive?

All orders are processed within 24 working hours of the order being received. Delivery will vary depending on the delivery method selected. In most cases the items will be sent out on a national courier service, we will send out the tracking information, so it is important you include an up to date phone number and email address.


Economy Delivery

Your order will be dispatched with either XDP or DPD depending on the size of your item. Economy delivery takes up to 10 working days to arrive and is a doorstep delivery service only.

You'll get a text and email the evening before to let you know it's due for arrival the next day. On the morning of the delivery, our couriers will send you another text with a delivery slot. Please note: packaging won't be taken away by the carrier. You can track your delivery with DPD here or with XDP here


Next Day Delivery - Small Items

Your order will be delivered the next working day if the order is completed before 9am, the item will be sent via DPD.

 

You'll get a text and email the evening before to let you know it's due for arrival the next day. On the morning of the delivery, DPD will send you another text with a 1-hour delivery slot. You'll have the option to reschedule for a different date, leave it with your favourite neighbour or send it to a local depot for collection. Please note: packaging won't be taken away by the carrier. You can track your delivery with DPD here

 

Next Day Delivery - Large Items

Your order will be delivered the next working day if the order is completed before 9 am, the item will be sent via Panther Logistics. Panther Logistics specialise in a 2-man service and will deliver the item to a room of choice. 

 

Upon dispatch of the item, the item will be booked in for delivery on the next available working day. You'll get a text and email the evening before to let you know it's due for arrival the next day. On the morning of the delivery, Panther Logistics will send you another text with a 2-hour delivery slot, and a message when they are one drop away. Upon delivery Panther Logistics will deliver the order to a room of choice and take the packaging away if the item is unpacked at the time of delivery. You are able to re-book and track your delivery here


Weekend Delivery

Your order will be delivered on the selected weekend date, the item will be sent via Panther Logistics. Panther Logistics specialise in a 2-man service and will deliver the item to a room of choice. 

 

Upon dispatch of the item, the item will be booked in for delivery on the next available working day. You'll get a text and email the evening before to let you know it's due for arrival the next day. On the morning of the delivery, Panther Logistics will send you another text with a 2-hour delivery slot, and a message when they are one drop away. Upon delivery Panther Logistics will deliver the order to a room of choice and take the packaging away if the item is unpacked at the time of delivery. You are able to re-book and track your delivery here

When will my order be shipped?

All orders are processed on the same day as the order is received. Delivery will vary depending on the Delivery method selected.. In most cases the items will be sent out on a national courier service, we will send out the tracking information, so it is important you include an up to date phone number and email address.

When will my order be delivered?

Our standard Free Economy delivery service is up to 21 days delivery. Economy is a standard doorstep delivery service and is not delivered inside the property. 

Our expedited delivery services including Next Day delivery are the fastest delivery option and they are a room of choice delivery

Is delivery free?

We Offer Free Delivery to all Mainland UK on our Economy delivery service please bear in mind that deliveries to the Scottish Highlands will take a little longer than normal deliveries. For deliveries to the Scottish Islands, N.Ireland and the Channel Islands just select non-mainland from the drop-down menu, there is a delivery fee typically for these services.

Can I select the delivery day?

Yes, of course! Just select the day you require at the checkout, we do have a cut off time of 9am for next day deliveries. 

What is your three step guide when receiving the item?

I know it’s exciting when a delivery arrives but just in case there are any issues.

 

1. Check for any signs of damage before you accept and sign for the delivery

2. Keep original packaging in case you need to return the item

3. Make sure you want it before you assemble it

Do you assemble/

If you intend to use the services of an independent installer to assemble your furniture, we strongly recommend that you do not book their services until your order has arrived in full and only after you have checked the condition of the furniture and you are happy that you have everything you need. Noa and Nani will not reimburse any installation fees or any other third party service arranged by the customer.

 

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