Contact us: Email
NEXT DAY DELIVERY AVAILABLE
Buy Now Pay Later
Free UK Delivery
DELIVERY AND RETURNS

Delivery Times

When will my order arrive?

All orders are processed within 24 working hours of the order being received. Delivery will vary depending on the delivery method selected. In most cases the items will be sent out on a national courier service, we will send out the tracking information, so it is important you include an up to date phone number and email address.


Economy Delivery

Your order will be dispatched with either XDP or DPD depending on the size of your item. Economy delivery takes up to 10 working days to arrive and is a doorstep delivery service only.

You'll get a text and email the evening before to let you know it's due for arrival the next day. On the morning of the delivery, our couriers will send you another text with a delivery slot. Please note: packaging won't be taken away by the carrier. You can track your delivery with DPD here or with XDP here


Next Day Delivery - Small Items

Your order will be delivered the next working day if the order is completed before 9am, the item will be sent via DPD.

 

You'll get a text and email the evening before to let you know it's due for arrival the next day. On the morning of the delivery, DPD will send you another text with a 1-hour delivery slot. You'll have the option to reschedule for a different date, leave it with your favourite neighbour or send it to a local depot for collection. Please note: packaging won't be taken away by the carrier. You can track your delivery with DPD here

 

Next Day Delivery - Large Items

Your order will be delivered the next working day if the order is completed before 9 am, the item will be sent via Panther Logistics. Panther Logistics specialise in a 2-man service and will deliver the item to a room of choice. 

 

Upon dispatch of the item, the item will be booked in for delivery on the next available working day. You'll get a text and email the evening before to let you know it's due for arrival the next day. On the morning of the delivery, Panther Logistics will send you another text with a 2-hour delivery slot, and a message when they are one drop away. Upon delivery Panther Logistics will deliver the order to a room of choice and take the packaging away if the item is unpacked at the time of delivery. You are able to re-book and track your delivery here


Weekend Delivery

Your order will be delivered on the selected weekend date, the item will be sent via Panther Logistics. Panther Logistics specialise in a 2-man service and will deliver the item to a room of choice. 

 

Upon dispatch of the item, the item will be booked in for delivery on the next available working day. You'll get a text and email the evening before to let you know it's due for arrival the next day. On the morning of the delivery, Panther Logistics will send you another text with a 2-hour delivery slot, and a message when they are one drop away. Upon delivery Panther Logistics will deliver the order to a room of choice and take the packaging away if the item is unpacked at the time of delivery. You are able to re-book and track your delivery here

When will my order be shipped?

All orders are processed on the same day as the order is received. Delivery will vary depending on the Delivery method selected.. In most cases the items will be sent out on a national courier service, we will send out the tracking information, so it is important you include an up to date phone number and email address.

When will my order be delivered?

Our standard Free Economy delivery service is up to 21 days delivery. Economy is a standard doorstep delivery service and is not delivered inside the property. 

Our expedited delivery services including Next Day delivery are the fastest delivery option and they are a room of choice delivery

Is delivery free?

We Offer Free Delivery to all Mainland UK on our Economy delivery service please bear in mind that deliveries to the Scottish Highlands will take a little longer than normal deliveries. For deliveries to the Scottish Islands, N.Ireland and the Channel Islands just select non-mainland from the drop-down menu, there is a delivery fee typically for these services.

What is your three step guide when receiving the item?

I know it’s exciting when a delivery arrives but just in case there are any issues.

 

1. Check for any signs of damage before you accept and sign for the delivery

2. Keep original packaging in case you need to return the item

3. Make sure you want it before you assemble it

Do you assemble the item?

If you intend to use the services of an independent installer to assemble your furniture, we strongly recommend that you do not book their services until your order has arrived in full and only after you have checked the condition of the furniture and you are happy that you have everything you need. Noa and Nani will not reimburse any installation fees or any other third party service arranged by the customer.

 

Will my order arrive in one delivery?

As long as all your items are with the same carrier, the items will be sent out at the same time. If your items do arrive separately due to a courier delay or difference in the lead time you will be updated.

My order hasn't arrived on time?

If your item has exceeded the delivery date please contact our customer service team here: support@noaandnani.co.uk. Our customer service team will be happy to chase this up for you.

I placed an order but haven't received confirmation?

If you have placed an order and haven't received confirmation please check your junk folder as sometimes our mail can find itself here. If you still do not have any confirmation email please contact our customer services team here: Suppoirt@noaandnani.co.uk and they can confirm your order for you.

Can I change my delivery address?

Unfortunately once the order has been dispatched the address is unable to be changed, the order will need to be stopped and refunded, you will then be able to place your new order with the correct address.

I've tracked my order with the courier and it is showing the item has been lost or already delivered but I have not received the item?

In very rare cases, our couriers experience a few hiccups and communication issues. The problem is most likely due to IT tracking issues, or they may have left your delivery with a neighbour. If you still haven't been able to track it down, please contact our customer service team here: support@noaandnani.co.uk and we can sort this for you.

Can I add additional delivery instructions?

Of course! Once you receive your tracking information our couriers will contact you to update you on your delivery, you will be able to provide additional delivery instructions here. However, please note our couriers are not authorised to leave orders without a signature. 

What happens if I miss the delivery?

No worries! If you do miss the delivery our couriers will attempt with a neighbor, if they are still unable to deliver they will either attempt the next working day or leave a calling card and contact you to re-arrange the delivery.

Contact us

Can't find what you're looking for?
 
No worries, you can contact our customer service team on the form below, alternatively, if our agents are available you can use our live chat for a quicker update.
Top