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COVID-19 UPDATE
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Here at Nöa & Nani we are business as usual, we just wanted to update you all during this uncertain time.

 

Delivery and Distribution

  • Our current distribution and deliveries are unaffected and we continue to dispatch items as quickly as possible  
  • Based on current government guidelines our warehouse staff are working within a safe distance from one another where possible, they have been provided masks and gloves and are required to stay hygienic through the day. 
  • We are working closely with our couriers to ensure we are able to deliver your goods safely. With immediate effect, we will no longer ask customers to sign our handheld units and instead our drivers will sign it on their behalf. This now forms our proof of delivery process for all deliveries until further notice.

Customer Service

  • Our customer service team are now working remotely as per the government guidelines, we are still able to answer all of your questions and queries via live chat and email. Our phone lines are currently down until we are able to access this remotely. 

 

During this time we would like to thank you all for your patience and understanding and hope you stay well and safe. We would also like to thank our frontline key workers during this crisis. We have arranged for a discount link to be available for our NHS staff, you can access this link here 

 

 

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