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Delivery Dates

Our Economy delivery is approximately 7-10 working days, however as you can appreciate the festive period is the busiest time of year for ourselves and couriers, therefore we feel it's very important we give a little extra time for delivery. 

 

Economy Delivery: Last delivery date to guarantee delivery before Christmas is 13th December. 


Next Day Delivery: Last delivery date to guarantee next day delivery before Christmas 22nd December.



What happens if my delivery does not arrive in time?

Due to the time of year, the couriers will be experiencing a higher freight load, which can result in some deliveries not arriving in time. However if this is to happen, the delivery will follow on for the next available working day, you should be able to view courier delivery times on their tracking website. Alternatively, we can cancel the order if preferred. 

When are you open to help with my query?

Closed from Friday 24th, 25th, 26th, 27th, 28th

Open 9-4pm, 29th, 30th

Closed 31st, 1st, 2nd, 3rd?

Resume normal opening times 4th January 2022 

 

Please understand, we love to give our Noa and Nani Team time off through the holidays, therefore this will result in a delay in responding to messages when we are open, we will be working from the oldest messages, however your query will be responded to as soon as possible. 

 

What if my item is damaged?

We strongly advise checking the goods as soon as they arrive, to ensure there are no issues with the order. If you do encounter any problems, please email our support@noaandnani.co.uk with all the relevant information on the email, eg. pictures of any damage or wrong items, parts numbers needed and quantity, this is to save back and forth correspondence, the sooner we are notified the sooner we can resolve this for you. If we can not get the replacements to you in time for Christmas, we will ensure this arrives at the earliest availability. 

What happens if I place an order after the cut-off date?

If the order is placed after the cut off delivery date, we would not be able to guarantee delivery would arrive in time for Christmas. 

My order is a gift, do not include receipt

All orders placed will receive an email with their invoice attached, this will not be inside the parcel. 

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